You must log on to the computer as an administrator to be able to perform a clean boot. You mayĪlso troubleshoot or determine what conflict is causing the problem by performing a clean boot.
This helps eliminate software conflicts that occur when you install a program or an update or when you run a program in Windows. Note: After troubleshooting, refer to this section "How to reset the computer to start normally after clean boot troubleshooting"ĭisclaimer: A clean boot is performed to start Windows by using a minimal set of drivers and startup programs.
To disable all non-Microsoft services consult the article called If the issue does not occur in Safe mode, try to place the computer in a Clean Boot state and check if there are any third party application/software to be causing the issue. Under ‘ Boot Options’, select the ‘ Safe Boot’ option.Ĭhoose the type of safe mode by selecting one of the options below the Safe boot check box: Select ‘ Network’. In the ‘ Run’ windows type ’ MSCONFIG’ and click ‘Ok’. Press the ‘ Windows + R’ key on the keyboard. Now proceeding further, b oot the computer in safe mode with networking, and check if the issue still persist. Once this is done, reboot the computer in normal mode and check.įollow the steps to boot to safe mode with networking:
To be able to assist you better, let us know if the issue is with both the laptop and the desktop. Thank you for posting your concern in Microsoft Community and welcome to the Windows 10 family.
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